Meesho launches Gen AI voice bot, reduces costs by 75%
Meesho launched a multilingual Gen AI-powered voice bot to improve customer support. The bot supports Hindi and English, handling 60,000 calls daily, resulting in 10% higher customer satisfaction and 75% lower call costs. Meesho plans to expand language support and manage all post-order queries via the bot within a year, while upskilling employees for complex calls.
Meesho launched a multilingual Gen AI-powered voice bot to improve customer support. The bot supports Hindi and English, handling 60,000 calls daily, resulting in 10% higher customer satisfaction and 75% lower call costs. Meesho plans to expand language support and manage all post-order queries via the bot within a year, while upskilling employees for complex calls.
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